Frequently Asked Questions
Welcome to the Sukoon Agricultural Services LLC FAQ page! Here, we’ve compiled answers to some of the most common questions we receive from our customers. If you don’t find the answer you’re looking for, feel free to contact us at info@liveinsukoon.com or +971507822442.
General Questions
1. What services do you offer?
We provide a wide range of agricultural services including Agricultural Engineering Consultancy, Research and Development in Agriculture, Wholesale of Agricultural Equipment and Machinery, Agricultural Projects Management, Greenhouses Contracting, Agricultural Pest Control, and more.
2. Where are you located?
Our business is located in Abu Dhabi, United Arab Emirates.
3. How can I contact you?
You can reach us via email at Support@liveinsukoon.com or by phone at +971507822442.
Orders and Shipping
4. How can I place an order?
You can place an order directly through our website, liveinsukoon.com. Simply browse our products, add items to your cart, and proceed to checkout.
5. What are the delivery charges?
- Abu Dhabi and Dubai: AED 50 for all orders.
- Other Emirates: AED 100.
6. How long does delivery take?
- Abu Dhabi and Dubai: 2-7 days.
- Other Emirates: 3-10 days.
7. How will I know when my order has been shipped?
As soon as your order leaves our facility, you'll receive a notification via WhatsApp or email from our delivery partner, allowing you to track the progress of your delivery.
Returns and Refunds
8. What is your return policy?
- Plants: We do not offer returns on plants unless they are damaged upon delivery.
- Tools: We have a 14-day return policy for tools. Items must be in the same condition as received, unused, with tags, and in original packaging.
9. How do I start a return?
To start a return, contact us at support@liveinsukoon.com. We’ll provide a return shipping label and instructions on how and where to send your package.
10. What if my order is damaged or incorrect?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
11. How long do refunds take?
Once we’ve received and inspected your return, we will notify you if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Products
12. Do you offer custom products?
Yes, we offer custom products and special orders. Please contact us for more details.
13. Can I get a product that’s not listed on your website?
If you are looking for a specific product that is not listed on our website, please contact us, and we will do our best to assist you.
Payment
14. What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Cash on Delivery (COD).
15. Is my payment information secure?
Yes, your payment information is processed through a secure payment gateway and is encrypted to ensure the safety of your personal information.
Miscellaneous
16. Do you offer wholesale pricing?
Yes, we offer wholesale pricing for bulk orders. Please contact us for more details.
17. Can I cancel my order?
You can cancel your order within 24 hours of placing it or before it has been processed for shipping.
18. How can I stay updated with your latest products and offers?
Follow us on our social media channels and subscribe to our newsletter for the latest updates, promotions, and new products.
